After-Care / Thank You (NEW)
NEWsms- New template
- Thanks the customer, reassures with 1300 677 752...
- Warm
- GSM-7 clean (straight apostrophe in isn't/we'll)
Your ServiceM8 texts and emails, redrafted to sound like Mr Splash and carry the one number - 1300 677 752. Nothing here has been sent or changed in ServiceM8. Look them over, then I push the ones you approve.
Hi {job.billing_contact_first},
This is our third reminder that invoice {job.invoice_no} is still showing as unpaid.
We'd really appreciate you settling this as soon as you can, so it doesn't start affecting your account.
Once you've paid, a quick screenshot of the receipt by reply email or text to 1300 677 752 helps us update our records straight away.
If you've already paid, please ignore this. Any questions, just call us on 1300 677 752.
Thanks,
Mr Splash Plumbing
Hi {job.contact_first},
Thanks for booking with Mr Splash Plumbing - you're all set.
Your appointment is confirmed for {job.date}. Our technician will message you when he's on his way.
Any questions in the meantime, just call us on 1300 677 752.
Mr Splash Plumbing
Hi {job.contact_first},
Attached is the Dial Before You Dig documentation for the works completed at {job.job_address}.
This is for your reference - no reply needed. If you have any questions, give us a call on 1300 677 752.
Mr Splash Plumbing
Hi {job.contact_first},
Thanks for booking with Mr Splash Plumbing - your emergency plumber is confirmed and on the way to help.
Appointment: [MANUAL: appointment day and date]. Our technician will message you when he's on his way. As mentioned, there's an emergency call-out fee of [MANUAL: emergency call-out fee] to have the technician attend site. Once he's done a visual inspection, he'll give you an upfront fixed-price quote for the works required.
We're a COD company, so payment is due on completion - cash, EFTPOS or electronic transfer (EFT). Attached are our terms & conditions, consumer building guide and security of payments guide for your reference.
Any questions, call us on 1300 677 752.
Mr Splash Plumbing
Dear {job.billing_contact_first},
We're getting in touch about invoice {job.invoice_no} for {job.total_price}, which is still outstanding on your account.
We'd really like to get this sorted with you directly and avoid any further costs or action on your account. Could you please clear the balance by [MANUAL: due date/time]?
If we don't hear from you, the next step would be to pass this to our recovery process, which can add legal fees and interest - we'd much rather not go there.
You can pay online here: {document}
If you've already paid, or you'd like to talk it through, please call us on 1300 677 752.
Thanks,
Mr Splash Plumbing
Hi {job.billing_contact_first},
Just a friendly reminder that invoice {job.invoice_no} for {job.total_price} is still outstanding. We've attached it again for your reference.
We know these things slip through - no worries at all. When you get a chance, you can pay online here: {document}
Prefer to pay by card over the phone? Just call our office on 1300 677 752. For bank transfer, our details are on page two of the invoice - a quick copy of the remittance once it's done would be great.
If you've already paid, please ignore this. Any questions, we're happy to help.
Thanks,
Mr Splash Plumbing
Hi {job.billing_contact_first},
Please find your updated invoice attached - Job {job.generated_job_id} for {job.total_price}, now marked paid in full. You can view it online here: {document}
Any questions, just give our office a call on 1300 677 752.
It's been a pleasure working with you, and we look forward to helping again down the track.
Thanks,
Mr Splash Plumbing
Hi {job.billing_contact_first},
Thanks for booking with Mr Splash Plumbing - this appointment is confirmed.
Appointment date: [MANUAL: appointment day and date]. Our technician will message the site contact when he's on his way, then complete the inspection and works and send through the report.
Any questions, just call us on 1300 677 752.
Mr Splash Plumbing
Hi {job.billing_contact_first},
Thanks for taking the time to share your feedback - we take it seriously and genuinely appreciate you letting us know.
As discussed, we'd like to process a refund of [MANUAL: refund amount] for you. Could you please reply with your bank account name, BSB and account number?
As soon as we have those details, we'll get it processed as quickly as possible.
Any further questions, just call us on 1300 677 752 - we're happy to help.
Thanks,
Mr Splash Plumbing
Hi {job.billing_contact_first},
Thanks for your time on the phone today.
As discussed, we'd like to process a refund of [MANUAL: refund amount] for you. Could you please reply with your bank account name, BSB and account number?
As soon as we have those details, we'll get it processed as quickly as possible.
Any further questions, just give us a call on 1300 677 752.
Thanks,
Mr Splash Plumbing
Hi {job.billing_contact_first},
Please find your invoice attached - Job {job.generated_job_id} for {job.total_price}. You can view and pay online here: {document}
Any questions, just give our office a call on 1300 677 752 and we'll be happy to help.
It's been a pleasure working with you, and we look forward to helping again down the track.
Thanks,
Mr Splash Plumbing
Dear {job.contact_first},
Thanks for the opportunity - we're pleased to provide the following quote, and we hope it meets your approval.
To accept and book, just click below:
Got any questions? Give us a call on 1300 677 752 or email {vendor.email} - we're happy to help.
Thanks,
Mr Splash Plumbing
Hi {job.billing_contact_first},
Just a quick note from the team at Mr Splash Plumbing to say thank you for your recent payment - and for trusting us with the job.
Invoice {job.invoice_no} is now fully settled. It was a pleasure working with you.
If you've got a spare moment, we'd genuinely love a quick Google review - it helps us out a lot and helps other locals find us.
Thanks again for choosing Mr Splash Plumbing. We're here whenever you need us.
Mr Splash Plumbing
Hi {job.contact_first},
Thanks for booking with Mr Splash Plumbing - you're all set.
Your appointment is confirmed for [MANUAL: appointment day and date]. Our technician will message you when he's on his way. Once he's done a visual inspection on site, he'll give you an upfront fixed-price quote for the works required.
Just a note that we're a COD company, so payment is due on completion - cash, EFTPOS or electronic transfer (EFT) all work.
Any questions, give us a call on 1300 677 752.
Mr Splash Plumbing
Hi {job.company_name},
Just letting you know invoice {job.invoice_no} for work we completed is still outstanding - it was due on [MANUAL: due date].
Could you let us know when we can expect payment? If you have any questions about the invoice, give us a call on 1300 677 752 and we'll help you out.
You can view and pay online here: {document}
Thanks,
Mr Splash Plumbing
Hi {job.company_name},
Just a heads up that invoice {job.invoice_no} for work we completed is still showing as unpaid on our end. It was due on [MANUAL: due date].
Could you let us know when we can expect payment? If there's anything you need from us, or a query on the invoice, just give us a call on 1300 677 752 and we'll sort it out.
You can view and pay online here: {document}
Thanks,
Mr Splash Plumbing
Dear {job.contact_first},
Thanks for reaching out - we're pleased to put together the following quote for you.
Mr Splash Plumbing has been family-owned since 2010, with a 4.9 star rating from 1,200+ reviews. Fully licensed (#306457C) and insured, so you're in safe hands.
Total cost: {job.total_price}
If you'd like to go ahead, or you've got any questions about the quote, just reply to this email or call us on 1300 677 752.
Want to see our recent work? Take a look at our Instagram page.
Thanks,
Mr Splash Plumbing
Hi {job.billing_contact_first},
Please find your Mr Splash Plumbing work order for Job #{job.generated_job_id} attached.
Any questions, or if you can't open the work order, just give us a call on 1300 677 752 and we'll sort it out.
Mr Splash Plumbing