Message makeover Nothing is live yet

Every message, rebranded & ready.

Your ServiceM8 texts and emails, redrafted to sound like Mr Splash and carry the one number - 1300 677 752. Nothing here has been sent or changed in ServiceM8. Look them over, then I push the ones you approve.

40
templates (22 SMS · 18 email)
7
brand-new templates
18
need your call
0
quality issues
01

After-Care / Thank You (NEW)

NEWsms
Mr Splashnow
Hi {job.contact_first}, thanks for having Mr Splash out today. If anything isn't quite right, just call 1300 677 752 and we'll sort it. We're here whenever you need us. Cheers, Mr Splash Plumbing
2 SMS segsGSM-7 clean
What changed
  • New template
  • Thanks the customer, reassures with 1300 677 752...
  • Warm
  • GSM-7 clean (straight apostrophe in isn't/we'll)
Compare with the old version
Brand new template - there was nothing here before.
02

Booking Reminder (NEW)

NEWsms
Mr Splashnow
Hi {job.contact_first}, just a reminder Mr Splash is booked to see you tomorrow, {job.date}. Your plumber will message you when he's on his way. Need to change the time? Just call 1300 677 752. Thanks, Mr Splash Plumbing
2 SMS segsGSM-7 clean
What changed
  • New template
  • Confirms tomorrow's appointment {job.date}, notes...
  • GSM-7 clean
  • warm and short
Compare with the old version
Brand new template - there was nothing here before.
03

Enquiry Acknowledgement (NEW)

NEWsms
Mr Splashnow
Hi {job.contact_first}, thanks for contacting Mr Splash Plumbing. We've got your enquiry and will be in touch shortly. Anything urgent? Call us on 1300 677 752.
2 SMS segsGSM-7 clean
What changed
  • NEW - gap fill 2026-07-08
!
Your call
To create in ServiceM8
Compare with the old version
Brand new template - there was nothing here before.
04

Feedback Request (NEW)

NEWsms
Mr Splashnow
Hi {job.contact_first}, thanks for having Mr Splash out. How did we do today? Reply with a number from 1 to 5 (5 = brilliant). Your feedback helps us keep it right. Cheers, Mr Splash Plumbing
2 SMS segsGSM-7 clean
What changed
  • New template
  • Private 1-5 rating capture for ServiceM8 feedback
  • short, one clear reply instruction
  • GSM-7 clean
Compare with the old version
Brand new template - there was nothing here before.
05

Missed-Call Recovery (NEW)

NEWsms
Mr Splashnow
Hi, sorry we missed your call to Mr Splash Plumbing. Reply here with your suburb and what you need and we will call you straight back. Thanks, Mr Splash Plumbing
2 SMS segsGSM-7 clean
What changed
  • NEW - gap fill 2026-07-08
!
Your call
To create in ServiceM8
Compare with the old version
Brand new template - there was nothing here before.
06

On My Way (NEW)

NEWsms
Mr Splashnow
Hi {job.contact_first}, your Mr Splash plumber is on his way to you now - see you soon. Any issues, call us on 1300 677 752.
1 SMSGSM-7 clean
What changed
  • NEW - gap fill 2026-07-08
!
Your call
To create in ServiceM8
Compare with the old version
Brand new template - there was nothing here before.
07

Review Request (NEW)

NEWsms
Mr Splashnow
Hi {job.contact_first}, thanks for choosing Mr Splash - great to help you out. If you've got a sec, a quick Google review means the world to us:

https://g.page/r/CRpbifIydG23EAg/review

Cheers, Mr Splash Plumbing
2 SMS segsGSM-7 clean
What changed
  • New template - the primary post-job review ask
  • Warm, one clear ask, link on its own line
  • GSM-7 clean
!
Your call
Confirm https://g.page/r/CRpbifIydG23EAg/review is the correct main-listing review link before go-live.
Compare with the old version
Brand new template - there was nothing here before.
08

Booking Confirmation

Live nowsms
Mr Splashnow
Thanks for booking with Mr Splash Plumbing - you're all set for {job.date}. Your tech will message you when he's on his way. Any questions, just call 1300 677 752. Mr Splash Plumbing
2 SMS segsGSM-7 clean
What changed
  • Removed duplicated broken number (02) (02) 8093 5...
  • replaced dangling 'Kind regards,' with a real sig...
  • straight apostrophe
  • tightened
Compare with the old version
Before
Thank you for booking with Mr Splash Plumbing. Your appointment has been confirmed {job.date}

One of our technicians will provide you with a courtesy call 20 minutes prior to arriving. Please don’t hesitate to contact us on (02) (02) 8093 5457 if you have any questions.

Kind regards,
Word-by-word
Thank youThanks for booking with Mr Splash Plumbing.Plumbing - you're all set for {job.date}. Your appointment has been confirmed {job.date} One of our technicianstech will providemessage you withwhen ahe's courtesyon his way. Any questions, just call 201300 minutes677 prior752. toMr arriving.Splash Please don’t hesitate to contact us on (02) (02) 8093 5457 if you have any questions. Kind regards,Plumbing
09

Google Review

Live nowsms
Mr Splashnow
Hi {job.contact_first}, thanks for having Mr Splash out today - it was a pleasure. If you've got a minute, we'd really appreciate a quick Google review:

https://g.page/r/CRpbifIydG23EAg/review

Cheers, Mr Splash Plumbing
2 SMS segsGSM-7 clean
What changed
  • Cut corporate padding to brief tradie voice
  • added {job.contact_first}
  • kept review link on its own line
  • replaced 'Kind Regards' block sign-off with a sho...
!
Your call
Confirm https://g.page/r/CRpbifIydG23EAg/review is the correct main-listing review link before go-live. Duplicate of 'Review Request (NEW)' - decide which one stays active.
Compare with the old version
Before
Hi, it was great meeting you today and a pleasure in providing my service. Would you be kind enough to take a minute of your time to leave a Google review about your experience with me today? It would be highly appreciated please find the link below.

https://g.page/r/CRpbifIydG23EAg/review

Kind Regards
Mr Splash Plumbing
Word-by-word
Hi,Hi {job.contact_first}, thanks for having Mr Splash out today - it was greata meetingpleasure. youIf todayyou've andgot a pleasureminute, inwe'd providingreally my service. Would you be kind enough to takeappreciate a minute of your time to leave aquick Google reviewreview: https://g.page/r/CRpbifIydG23EAg/review Cheers, about your experience with me today? It would be highly appreciated please find the link below. https://g.page/r/CRpbifIydG23EAg/review Kind Regards Mr Splash Plumbing
10

Incorrect Email Address

Live nowsms
Mr Splashnow
Hi {job.billing_contact_first}, quick one about your booking - the email we have for you has bounced back. Could you please reply here with the correct email address? Any questions, call us on 1300 677 752. Thanks, Mr Splash Plumbing
2 SMS segsGSM-7 clean
What changed
  • Fixed 'abck'->'back' (reworded)
  • replaced 02 8093 5457 with 1300 677 752
  • straight apostrophes
  • replaced dangling 'Kind regards,' with sign-off
Compare with the old version
Before
Hi {job.billing_contact_first},

I am contacting you in regards to your booking with us.

Can you please provide your email address via SMS as the one we have has bounced abck.

If you have any further enquiries, please don't hesitate to contact us on 02 8093 5457.

We look forward to hearing from you.

Kind regards,

Mr Splash Plumbing
Word-by-word
Hi {job.billing_contact_first}, I amquick contactingone you in regards toabout your booking with- us. Canthe email we have for you has bounced back. Could you please providereply yourhere with the correct email addressaddress? viaAny SMSquestions, as the one we have has bounced abck. If you have any further enquiries, please don't hesitate to contactcall us on 021300 8093677 5457. We752. lookThanks, forward to hearing from you. Kind regards, Mr Splash Plumbing
11

Quote follow up

Live nowsms
Mr Splashnow
Hi {job.contact_first}, just checking you received your quote OK? Any questions at all, give us a call on 1300 677 752 - happy to help.

Mr Splash Plumbing
1 SMSGSM-7 clean
What changed
  • Deleted old number 02 8093 8487 -> 1300 677 752
  • added first-name greeting
  • fixed grammar (lowercase 'if', run-on sentence)
  • tightened and warmed the tone
Compare with the old version
Before
Hello,

Just following up to confirm you have received our quotation? if you have any questions, please do not hesitate to ask we look forward to hearing from you.

Mr Splash Plumbing
02 8093 8487
Word-by-word
Hello, JustHi following{job.contact_first}, upjust checking you received your quote OK? Any questions at all, give us a call on 1300 677 752 - happy to confirm you have received our quotation? if you have any questions, please do not hesitate to ask we look forward to hearing from you.help. Mr Splash Plumbing 02 8093 8487
12

Real Estate Jobs - to schedule an appointment

Live nowsms
Mr Splashnow
Hi {job.contact_first}, we tried to reach you about the plumbing works needed at your property but couldn't get through. When you get a chance, please call our office on 1300 677 752 so we can lock in a time. Thanks, Mr Splash Plumbing
2 SMS segsGSM-7 clean
What changed
  • Replaced 02 8093 5457 with 1300 677 752
  • removed corporate 'in regards to'
  • straight apostrophe
  • replaced dangling 'Kind regards,' with sign-off
Compare with the old version
Before
Hi {job.contact_first},

We are contacting you in regards to the plumbing works required at your property, I apologise we were unable to get in contact with you.

If you could please contact our office on 02 8093 5457.

We look forward to hearing from you.

Kind regards,

Mr Splash Plumbing
Word-by-word
Hi {job.contact_first}, We arewe contactingtried to reach you in regards toabout the plumbing works requiredneeded at your property,property Ibut apologise we were unable tocouldn't get inthrough. contact with you. IfWhen you couldget a chance, please contactcall our office on 021300 8093677 5457. We752 lookso forwardwe tocan hearinglock fromin you. Kinda regards, time. Thanks, Mr Splash Plumbing
13

SMS Invoice

Live nowsms
Mr Splashnow
Hi {job.contact_first}, your {vendor.name} invoice for {job.total_price} is attached - thanks so much.

{document}

Can't open it? Call us on 1300 677 752 and quote job #{job.generated_job_id}.

Mr Splash Plumbing
2 SMS segsGSM-7 clean
What changed
  • Replaced {location.phone_1} with 1300 677 752
  • added first-name greeting and a warm thank-you
  • tightened wording
  • kept all merge fields
Compare with the old version
Before
Please find your {vendor.name} invoice attached for {job.total_price}

{document}

If you are unable to open the invoice please call our office on {location.phone_1} and quote job #{job.generated_job_id}
Word-by-word
PleaseHi find{job.contact_first}, your {vendor.name} invoice attached for {job.total_price} is attached - thanks so much. {document} If you are unable toCan't open theit? invoiceCall please call our officeus on {location.phone_1}1300 677 752 and quote job #{job.generated_job_id}#{job.generated_job_id}. Mr Splash Plumbing
14

SMS Quote

Live nowsms
Mr Splashnow
Hi {job.contact_first}, your {vendor.name} quote for {job.total_price} is attached - have a look when you're ready.

{document}

Can't open it? Call us on 1300 677 752 and quote job #{job.generated_job_id}.

Mr Splash Plumbing
2 SMS segsGSM-7 clean
What changed
  • Replaced {location.phone_1} with 1300 677 752
  • added first-name greeting
  • warmed the tone
  • kept all merge fields
Compare with the old version
Before
Please find your {vendor.name} quote attached for {job.total_price}

{document}

If you are unable to open the quote please call our office on {location.phone_1} and quote job #{job.generated_job_id}
Word-by-word
PleaseHi find{job.contact_first}, your {vendor.name} quote attached for {job.total_price} is attached - have a look when you're ready. {document} If you are unable to Can't open theit? quoteCall please call our officeus on {location.phone_1}1300 677 752 and quote job #{job.generated_job_id}#{job.generated_job_id}. Mr Splash Plumbing
15

Technician delayed

Live nowsms
Mr Splashnow
Hi {job.contact_first}, quick update on today's job - your tech has been held up a bit longer than expected on a previous call. He's still coming today, just running closer to [MANUAL: new arrival time]. He'll message you when he's on his way. Sorry for the delay. Mr Splash Plumbing
2 SMS segsGSM-7 clean
What changed
  • Fixed 'sightly'->reworded
  • replaced {location.phone_1}/no number needed here
  • turned [NEW TIME] into [MANUAL: new arrival time]
  • replaced {vendor.name} with brand
!
Your call
Near-duplicate of 'Tech Delayed Template' - office may want to retire one and keep this (time-specific) version.
Compare with the old version
Before
Hi {job.contact_first},

We are contacting you in regards to your appointment with us for today. Our technician has been delayed sightly longer than expected on a previous job.

He will still be attending site today, however is looking to arrive closer between [NEW TIME].

We apologise for the delay and any inconvenience this may cause, the technician will provide you with a courtesy call prior to arriving.

Kind regards,

{vendor.name}
{location.phone_1}
Word-by-word
Hi {job.contact_first}, We arequick contactingupdate youon intoday's regardsjob to- your appointment with us for today. Our techniciantech has been delayedheld sightlyup a bit longer than expected on a previous job. Hecall. willHe's still be attending sitecoming today, howeverjust isrunning lookingcloser to arrive[MANUAL: closernew betweenarrival [NEWtime]. TIME]. WeHe'll apologisemessage you when he's on his way. Sorry for the delaydelay. andMr anySplash inconvenience this may cause, the technician will provide you with a courtesy call prior to arriving. Kind regards, {vendor.name} {location.phone_1}Plumbing
16

Work Order Confirmation

Live nowsms
Mr Splashnow
Hi {job.billing_contact_first}, we've booked in work order {job.invoice_no}. Your tech is scheduled to attend on [MANUAL: day and date] between [MANUAL: time window] to complete the works, and he'll message you when he's on his way. Any questions, just let us know. Mr Splash Plumbing
2 SMS segsGSM-7 clean
What changed
  • Turned [DAY & DATE] and [TIME] into [MANUAL: ...]...
  • preserved {job.invoice_no}
  • removed 'in regards to' and the chatty 'lovely af...
  • straight apostrophes
Compare with the old version
Before
Hi {job.billing_contact_first},

I am contacting you in regards to work order {job.invoice_no}.

This has been scheduled for our technician to attend site on [DAY & DATE] between [TIME] to complete the works.

He will provide you with a courtesy call 20 minutes prior to arriving.

Please don't hesitate to contact us if you have any further enquiries.

I hope you have a lovely afternoon.

Kind regards,

Mr Splash Plumbing
Word-by-word
Hi {job.billing_contact_first}, I amwe've contacting youbooked in regards to work order {job.invoice_no}. This hasYour beentech is scheduled for our technician to attend site on [DAY[MANUAL: &day DATE]and date] between [TIME][MANUAL: time window] to complete the works. Heworks, willand providehe'll message you withwhen ahe's courtesyon callhis 20way. minutesAny priorquestions, tojust arriving. Please don't hesitate to contactlet us ifknow. you have any further enquiries. I hope you have a lovely afternoon. Kind regards, Mr Splash Plumbing
17

final warning

Inactivesms
Mr Splashnow
Hi {job.contact_first}, your account with Mr Splash Plumbing is still showing as unpaid. Please arrange payment by {MANUAL: due date} so we can avoid any further costs on your account. If you've already paid, thank you - please ignore this. Any questions, call us on 1300 677 752.
2 SMS segsGSM-7 clean
What changed
  • Removed hardcoded date '5th of May 2023' -> {MANU...
  • removed the District Court / legal-department thr...
  • reframed as protective ('avoid any further costs')
  • fixed 'out'->deleted, added first-name greeting
!
Your call
LEGAL-ACTION WORDING REMOVED for owner review: original threatened District Court NSW proceedings and legal costs. Confirm the softened protective tone is acceptable, or approve a firmer escalation line (owner is reviewing debt-collection tone).
Compare with the old version
Before
Hi,

As we have not received the outstanding amount, we have instructed out legal department to commence proceeding immediately with District Court of NSW.

We are giving you one last chance to make payment before 5pm today 5th of May 2023.

Please note that you will be liable for additional legal costs & interest.

Regards,

Mr Splash Accounts Team
Word-by-word
Hi, AsHi we{job.contact_first}, haveyour not received the outstanding amount, we have instructed out legal department to commence proceeding immediatelyaccount with District Court of NSW. We are giving you one last chance to make payment before 5pm today 5th of May 2023. Please note that you will be liable for additional legal costs & interest. Regards, Mr Splash AccountsPlumbing Teamis still showing as unpaid. Please arrange payment by {MANUAL: due date} so we can avoid any further costs on your account. If you've already paid, thank you - please ignore this. Any questions, call us on 1300 677 752.
18

Follow up jet blast

Inactivesms
Mr Splashnow
Hi {job.contact_first}, it's the team at Mr Splash Plumbing. Your sewer is due for a jet blast and annual inspection - give us a call on 1300 677 752 to lock in a time. Thanks!
2 SMS segsGSM-7 clean
What changed
  • This template was EMPTY (blank uuid 8ddb9017) - d...
  • duplicate of the other 'Follow up jet blast' temp...
!
Your call
Both 'Follow up jet blast' templates are inactive - confirm whether jet-blast follow-ups should run at all, and whether a price should be quoted (I removed the banned $149; add a current price via merge field or MANUAL marker if you want one shown).
Compare with the old version
Before
Hi there,

It's Kristy from Mr Splash Plumbing. I have just tried calling you as it seems your sewer is overdue for a jet blast and an annual inspection for $149.00. To have this booked in please give me a call on 8093 5457.

P.S we are taking all precautions to remain COVID SAFE!
Word-by-word
Hi there, It's{job.contact_first}, Kristyit's fromthe team at Mr Splash Plumbing. I have just tried calling you as it seems yourYour sewer is overduedue for a jet blast and an annual inspection for $149.00. To have this booked in please- give meus a call on 80931300 5457. P.S677 we are taking all precautions752 to remainlock COVIDin SAFE!a time. Thanks!
19

Follow up jet blast

Inactivesms
Mr Splashnow
Hi {job.contact_first}, it's the team at Mr Splash Plumbing. Your sewer is due for a jet blast and annual inspection - give us a call on 1300 677 752 to lock in a time. Thanks!
2 SMS segsGSM-7 clean
What changed
  • Removed banned $149 price
  • deleted old number 8093 5457 -> 1300 677 752
  • dropped the COVID-safe line and the individual ag...
  • GSM-7 safe straight apostrophes
!
Your call
Duplicate of the other 'Follow up jet blast'; both inactive. Confirm if a current inspection price should be shown (old $149 removed as a banned claim).
Compare with the old version
Before
Hi there,

It's Kristy from Mr Splash Plumbing. I have just tried calling you as it seems your sewer is overdue for a jet blast and an annual inspection for $149.00. To have this booked in please give me a call on 8093 5457.

P.S we are taking all precautions to remain COVID SAFE!
Word-by-word
Hi there, It's{job.contact_first}, Kristyit's fromthe team at Mr Splash Plumbing. I have just tried calling you as it seems yourYour sewer is overduedue for a jet blast and an annual inspection for $149.00. To have this booked in please- give meus a call on 80931300 5457. P.S677 we are taking all precautions752 to remainlock COVIDin SAFE!a time. Thanks!
20

Parts Ordered Template

Inactivesms
Mr Splashnow
Hi {job.contact_first}, good news - your parts are on order. We'll be in touch as soon as they arrive so we can book your install. Thanks, Mr Splash Plumbing
1 SMSGSM-7 clean
What changed
  • Warmed and tightened
  • replaced {vendor.name} with Mr Splash Plumbing fo...
  • no phone/claims issues
Compare with the old version
Before
Hi {job.contact_first},
your parts have been ordered and you will be contacted when they arrive and are ready for installation.
Thank you, {vendor.name}.
Word-by-word
Hi {job.contact_first}, good news - your parts haveare beenon orderedorder. and you willWe'll be contactedin whentouch as soon as they arrive andso arewe readycan forbook installation. Thankyour you,install. {vendor.name}.Thanks, Mr Splash Plumbing
21

Re-Schedule Appointment

Inactivesms
Mr Splashnow
Hi {job.contact_first}, I do apologise - our technician has been held up at his previous job and can't make your booking today. Please give our office a call on 1300 677 752 so we can reschedule for a time that suits you. Thanks, Mr Splash Plumbing
2 SMS segsGSM-7 clean
What changed
  • Replaced 8093 5457 with 1300 677 752
  • fixed 'Were'->'we're' (reworded)
  • personalised 'Dear Customer'->merge field
  • removed staff name 'Jasmina' for a brand sign-off
!
Your call
Removed hardcoded staff name 'Jasmina' - confirm office is happy with a brand sign-off instead of a named sender.
Compare with the old version
Before
Dear Customer

Were very sorry to inform you that your scheduled plumber is unable to attend.
Could you please contact our office on 8093 5457 to reschedule your appointment.

Thanking you

Jasmina
Word-by-word
DearHi Customer Were{job.contact_first}, veryI sorrydo toapologise inform- youour thattechnician has been held up at his previous job and can't make your scheduledbooking plumbertoday. isPlease unable to attend. Could you please contactgive our office a call on 80931300 5457677 to752 so we can reschedule yourfor appointment. Thankinga you Jasminatime that suits you. Thanks, Mr Splash Plumbing
22

Tech Delayed Template

Inactivesms
Mr Splashnow
Hi {job.contact_first}, quick heads up - the tech for your job has been held up on a previous call and is running late. Sorry for the muck-around, we'll keep you posted. Mr Splash Plumbing
2 SMS segsGSM-7 clean
What changed
  • Warmed the tone, tightened wording, added Mr Spla...
  • {vendor.name} left in original but replaced with...
  • no phone/claims issues
Compare with the old version
Before
Hi {job.contact_first},
please be advised the technician servicing your area has been delayed on a previous job.
Apologies for any inconvenience, {vendor.name}.
Word-by-word
Hi {job.contact_first}, please bequick advisedheads up - the techniciantech servicingfor your areajob has been delayedheld up on a previous job. Apologiescall and is running late. Sorry for anythe inconvenience,muck-around, {vendor.name}.we'll keep you posted. Mr Splash Plumbing
23

3rd REMINDER

Live nowemail
checks pass
What changed
  • Replaced old mobile 0432 333 907 with 1300 677 75...
  • added {job.billing_contact_first} and {job.invoic...
  • softened 'ACCOUNTS TEAM' shouty tone to warm-but-...
  • removed empty &nbsp
!
Your call
Confirm debt-collection tone (owner reviewing).
Compare with the old version
Before
Hi

 

This is the third reminder about the payment of our invoice.

 

We confirm that our invoice remains unpaid until the time of writing this email.

 

We urge you to attend to payment of our invoice as a matter of urgency.

 

Once payment is made, kindly send a screenshot of receipt by a return email or via a text message to 0432 333 907.

 

We appreciate your assistance in this matter.

 

MR SPLASH PLUMBING ACCOUNTS TEAM
Word-by-word
Hi   {job.billing_contact_first}, This is theour third reminder about the payment of our invoice.   We confirm that our invoice remains{job.invoice_no} unpaidis untilstill theshowing timeas ofunpaid. We'd writingreally appreciate you settling this email.   Weas urgesoon as you tocan, attendso toit paymentdoesn't ofstart ouraffecting invoiceyour asaccount. Once you've paid, a matter of urgency.   Once payment is made, kindly send aquick screenshot of the receipt by a returnreply email or via a text message to 04321300 333677 907.   We752 appreciatehelps yourus assistanceupdate inour thisrecords matter.   MRstraight SPLASHaway. If PLUMBINGyou've ACCOUNTSalready TEAMpaid, please ignore this. Any questions, just call us on 1300 677 752. Thanks, Mr Splash Plumbing
24

Booking Confirmation

Live nowemail
checks pass
What changed
  • DELETED old number (02) 8093 5457 -> 1300 677 752
  • removed curly apostrophe in 'don't' by rewording
  • converted 'Dear' to warmer 'Hi'
  • replaced dangling 'Kind regards,' with brand sign...
Compare with the old version
Before
Dear {job.contact_first},

Thank you for booking with Mr Splash Plumbing.

Your appointment has been confirmed for {job.date}

Our technician will provide you with a courtesy call 20 minutes prior to arriving. Please don’t hesitate to contact us on (02) 8093 5457 if you have any enquiries.

Kind regards,
Word-by-word
Dear Hi {job.contact_first}, Thank youThanks for booking with Mr Splash Plumbing.Plumbing - you're all set. Your appointment has beenis confirmed for {job.date} {job.date}. Our technician will providemessage you withwhen ahe's courtesyon his way. Any questions in the meantime, just call 20 minutes prior to arriving. Please don’t hesitate to contact us on (02)1300 8093677 5457752. Mr ifSplash you have any enquiries. Kind regards,Plumbing
25

DBYD Documentation

Live nowemail
checks pass
What changed
  • Stripped inline color spans and &nbsp
  • noise into clean <p> tags
  • merged the two closing lines
  • removed the 'Susie' personal sign-off and danglin...
Compare with the old version
Before
Hi {job.contact_first},

Please see attached the Dial Before You Dig documentation for the works completed at {job.job_address}.

A copy has been sent for your reference, no reply is necessary. 

Please don't hesitate to contact us if you have any enquiries. 

We hope you have a great day. 

Kind regards,
Susie
Word-by-word
Hi {job.contact_first}, PleaseAttached see attachedis the Dial Before You Dig documentation for the works completed at {job.job_address}. AThis copy has been sentis for your reference,reference - no reply isneeded. necessary.  Please don't hesitate to contact us ifIf you have any enquiries.  Wequestions, hopegive you haveus a greatcall day.  Kindon regards, Susie1300 677 752. Mr Splash Plumbing
26

Emergency Booking Confirmation

Live nowemail
checks pass
What changed
  • DELETED old number (02) 8093 5457 -> 1300 677 752
  • replaced broken 'MONDAY...FRIDAY the / /2024' wit...
  • replaced broken '$______' with [MANUAL: emergency...
  • removed curly apostrophes
!
Your call
Emergency call-out fee is left as [MANUAL: emergency call-out fee] for the office to fill. Confirm whether there's a standard emergency call-out amount to hardcode, or if it stays variable per job.
Compare with the old version
Before
Dear {job.contact_first},

Thank you for booking with Mr Splash Plumbing.

Your appointment has been confirmed for our emergency plumber on MONDAY, TUESDAY, WEDNESDAY, THURSDAY, FRIDAY the  / /2024 .

Our technician will provide you with a courtesy call 20 minutes prior to arriving.

As mentioned, there is an emergency call out fee of $______ to have the technician attend site. Once he has conducted a visual inspection, he will provide you with a fixed price quote for the works required.

We are a COD company and will require payment on completion of the works, this can be made via cash, EFTPOS and/or electronic transfer (EFT). Please see attached a copy of the terms & conditions, consumer building guide and security of payments guide for reference.

Please don’t hesitate to contact us on (02) 8093 5457 if you have any enquiries.

We look forward to doing business with you and hope you have a great day.

Kind regards,
Word-by-word
Dear Hi {job.contact_first}, Thank youThanks for booking with Mr Splash Plumbing. YourPlumbing appointment- has been confirmed for ouryour emergency plumber is confirmed and on MONDAY, TUESDAY,the WEDNESDAY,way THURSDAY,to FRIDAY the  / /2024 .help. Appointment: [MANUAL: appointment day and date]. Our technician will providemessage you withwhen ahe's courtesyon callhis 20way. minutes prior to arriving. As mentioned, there isthere's an emergency call outcall-out fee of $______  [MANUAL: emergency call-out fee] to have the technician attend site. Once hehe's has conducteddone a visual inspection, hehe'll will providegive you withan aupfront fixed pricefixed-price quote for the works required. We areWe're a COD companycompany, and will requireso payment is due on completion of the works, this can be made via- cash, EFTPOS and/oror electronic transfer (EFT). PleaseAttached seeare attached a copy of theour terms & conditions, consumer building guide and security of payments guide for your reference. PleaseAny don’tquestions, hesitate to contactcall us on (02)1300 8093677 5457752. Mr ifSplash you have any enquiries. We look forward to doing business with you and hope you have a great day. Kind regards,Plumbing
27

Final Reminder

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What changed
  • Fixed 'oustanding'->'outstanding', 'promplty'->'p...
  • removed the truncated cut-off sentence and comple...
  • replaced broken '*//*' deadline with [MANUAL: due...
  • softened the 'District Court of NSW' hard legal t...
!
Your call
Legal-action wording softened - owner reviewing debt-collection tone. Confirm whether an explicit 'District Court / legal proceedings' line should be reinstated, and set the standard deadline wording.
Compare with the old version
Before
Dear {job.billing_contact_first},

We are contacting you in regards to the oustanding invoice {job.invoice_no} for {job.total_price}. We would like to bring to your attention that as of today, we are yet to receive the payment for the outstanding balance in your account.

This matter has now reached a critical point and we require immediate payment of this amount to avoid further action.

In the absence of this payment, we have directed our Legal Department to initiate proceedings with the District Court of New South Wales immediately.

We value your relationship with Mr Splash, and therefore wish to extend a final opportunity for payment settlement. We kindly request the balance to be cleared before 5:00 PM on the *//*

Please be aware that any failure to meet this deadline will result in you incurring additional costs due to legal fees and accumulated interest.

To resolve this matter promplty, you can pay your invoice online via {document} or if you would like to pay over the phone, please contact our office on {job.payment_amount}

 

We thank you in advance for your understanding and cooperation. 

We look forward to hearing from you. 

Sincerely,

The Accounts Team at Mr Splash
Word-by-word
Dear  {job.billing_contact_first}, WeWe're are contacting yougetting in regardstouch to the oustandingabout invoice {job.invoice_no} for {job.total_price}. We would{job.total_price}, which is still outstanding on your account. We'd really like to bringget tothis yoursorted attentionwith thatyou asdirectly ofand today,avoid weany arefurther yetcosts toor receiveaction the payment for the outstanding balance inon your account. This matterCould hasyou nowplease reached a critical point and we require immediate payment of this amount to avoid further action. In the absence of this payment, we have directed our Legal Department to initiate proceedings with the District Court of New South Wales immediately. We value your relationship with Mr Splash, and therefore wish to extend a final opportunity for payment settlement. We kindly requestclear the balance toby [MANUAL: due date/time]? If we don't hear from you, the next step would be clearedto beforepass 5:00 PM on the *//* Please be aware that any failurethis to meetour thisrecovery deadlineprocess, willwhich resultcan in you incurring additional costs due toadd legal fees and accumulatedinterest interest.- we'd much rather not go there. To resolve this matter promplty, youYou can pay your invoice online viahere: {document} If you've already paid, or if you wouldyou'd like to paytalk overit the phone,through, please contactcall our officeus on {job.payment_amount}   We thank1300 you677 in advance for your understanding and cooperation.  We look forward to hearing from you.  Sincerely,752. The Accounts Team at Thanks, Mr Splash Plumbing
28

Friendly Reminder Payment

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What changed
  • Fixed broken 'Dear **,' -> {job.billing_contact_f...
  • replaced old phone 02 8093 5457 -> 1300 677 752
  • kept protective/friendly framing
  • fixed dangling 'Kind regards,' with no name
Compare with the old version
Before
Dear **,

I hope this email finds you well. This is a friendly reminder that there is an outstanding payment of $______ owing towards invoice #_____.

Please see attached the invoice for your reference.

We understand oversights do happen but would appreciate prompt payment of this amount, if you would like to pay via card over the phone, please contact our office on 02 8093 5457.

If you would like to make an electronic transfer, all our bank details are located on the second page of our invoice. We please ask for a copy of remittance to be sent through on completion.

Once the outstanding payment has been cleared, we will send through an updated invoice for your record.

If payment has already been made, please disregard this email.

Please don’t hesitate to contact us if you have any enquiries.

We look forward to hearing from you.

Kind regards,
 

You can view and pay your invoice online here: {document}
Word-by-word
DearHi **,{job.billing_contact_first}, I hope this email finds you well. This isJust a friendly reminder that thereinvoice {job.invoice_no} for {job.total_price} is anstill outstandingoutstanding. payment of $______ owing towards invoice #_____. Please seeWe've attached theit invoiceagain for your reference. We understandknow oversightsthese dothings happenslip butthrough would- appreciateno promptworries paymentat ofall. this amount, ifWhen you wouldget likea chance, you can pay online here: {document} Prefer to pay viaby card over the phone,phone? pleaseJust contactcall our office on 021300 8093677 5457. If752. youFor would like to make an electronicbank transfer, all our bank details are locatedon onpage two of the secondinvoice page of our invoice. We please ask for- a quick copy of the remittance once it's done would be great. If you've already paid, please ignore this. Any questions, we're happy to behelp. Thanks, Mr sentSplash through on completion. Once the outstanding payment has been cleared, we will send through an updated invoice for your record. If payment has already been made, please disregard this email. Please don’t hesitate to contact us if you have any enquiries. We look forward to hearing from you. Kind regards,   You can view and pay your invoice online here: {document}Plumbing
29

Invoice Template - PAID

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What changed
  • Replaced {location.phone_1} with 1300 677 752
  • fixed dangling 'Kind Regards,'
  • cleaned double-space in subject
  • tightened copy
Compare with the old version
Before
Hi {job.billing_contact_first},

Please find the updated invoice attached {job.generated_job_id} for {job.total_price} paid in full, you can view your invoice online here: {document} 

Please don't hesitate to contact our office on {location.phone_1} if you have any further enquiries. 

It has been a pleasure in doing business and we look forward to working with you in the future.

Kind Regards,
Word-by-word
Hi {job.billing_contact_first}, Please find theyour updated invoice attached  - Job {job.generated_job_id} for {job.total_price}{job.total_price}, now marked paid in full,full. youYou can view your invoiceit online here: {document}  Please Any don'tquestions, hesitatejust to contactgive our office a call on {location.phone_1} if1300 you677 have any further enquiries.  It has752. It's been a pleasure inworking doingwith businessyou, and we look forward to workinghelping withagain you indown the future.track. KindThanks, Mr Regards,Splash Plumbing
30

REAL ESTATE - Booking Confirmation

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What changed
  • DELETED old number (02) 8093 5457 -> 1300 677 752
  • replaced broken 'MONDAY...FRIDAY the / /2024' wit...
  • fixed truncated sentence 'complete the works and...
  • removed curly apostrophes
!
Your call
'send through the report' assumes a report is what's sent after works - confirm that's the intended deliverable for real-estate jobs (vs invoice/photos).
Compare with the old version
Before
Dear {job.billing_contact_first}, 

Thank you for booking with Mr Splash Plumbing.

This appointment has been confirmed for MONDAY, TUESDAY, WEDNESDAY, THURSDAY, FRIDAY the  / /2024 .

Our technician will provide the site contact with a courtesy call 20 minutes prior to arriving.

Once on site, he will conduct the inspection / complete the works and send . 

Please don’t hesitate to contact us on (02) 8093 5457 if you have any enquiries.

We look forward to doing business with you and hope you have a great day.

Kind regards,
Word-by-word
Dear Hi {job.billing_contact_first},  Thank you Thanks for booking with Mr Splash Plumbing. ThisPlumbing - this appointment hasis beenconfirmed. Appointment confirmeddate: for[MANUAL: MONDAY,appointment TUESDAY,day WEDNESDAY,and THURSDAY,date]. FRIDAY the  / /2024 . Our technician will providemessage the site contact withwhen a courtesy call 20 minutes prior to arriving. Oncehe's on site,his he willway, conductthen complete the inspection / complete theand works and send .  Pleasethrough don’tthe hesitatereport. Any toquestions, contactjust call us on (02)1300 8093677 5457752. Mr ifSplash you have any enquiries. We look forward to doing business with you and hope you have a great day. Kind regards,Plumbing
31

Refund - COMPLAINT

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What changed
  • Fixed '$_______' -> [MANUAL: refund amount]
  • removed inline color spans
  • fixed dangling 'Kind regards,'
  • added 1300 677 752
Compare with the old version
Before
Hi {job.billing_contact_first}

We appreciate you taking the time to provide valuable feedback, as we pride ourselves on our customer service, we take this very seriously.

As discussed, please accept a refund of $_______ for customer satisfaction. Please provide your nominated bank account name, account number and BSB.

Once these details are received, we will have this processed for you as soon as possible.

Please don't hesitate to contact us if you have any further enquiries.

I look forward to hearing from you. 

Kind regards,
Word-by-word
Hi {job.billing_contact_first} {job.billing_contact_first}, WeThanks appreciate youfor taking the time to provideshare valuableyour feedback,feedback as we pride ourselves on our customer service,- we take thisit veryseriously seriously.and genuinely appreciate you letting us know. As discussed, pleasewe'd acceptlike to process a refund of $_______  [MANUAL: refund amount] for customeryou. satisfaction.Could Pleaseyou provideplease reply with your nominated bank account name, account numberBSB and BSB.account number? Once these details are received, we will have this processed for you asAs soon as we have those details, we'll get it processed as quickly as possible. PleaseAny don'tfurther hesitatequestions, just call us on 1300 677 752 - we're happy to contacthelp. Thanks, Mr usSplash if you have any further enquiries. I look forward to hearing from you.  Kind regards,Plumbing
32

Refund - Standard

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What changed
  • Fixed '$_______' -> [MANUAL: refund amount]
  • removed inline color spans
  • fixed dangling 'Kind regards,'
  • added 1300 677 752
Compare with the old version
Before
Hi {job.billing_contact_first}

Thank you for your time on the phone. 

As discussed, please accept a refund of $_______ . Please provide your nominated bank account name, account number and BSB.

Once these details are received, we will have this processed for you as soon as possible.

Please don't hesitate to contact us if you have any further enquiries.

I look forward to hearing from you. 

Kind regards,
Word-by-word
Hi {job.billing_contact_first} {job.billing_contact_first}, Thank youThanks for your time on the phone.  phone today. As discussed, pleasewe'd acceptlike to process a refund of $_______ . Please[MANUAL: providerefund amount] for you. Could you please reply with your nominated bank account name, account numberBSB and BSB.account number? Once these details are received, we will have this processed for you asAs soon as we have those details, we'll get it processed as quickly as possible. PleaseAny don'tfurther hesitatequestions, tojust contactgive us ifa youcall haveon any1300 further677 enquiries.752. IThanks, Mr lookSplash forward to hearing from you.  Kind regards,Plumbing
33

Standard Invoice Template

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What changed
  • Replaced {location.phone_1} with 1300 677 752
  • fixed dangling 'Kind Regards,' with no name
  • tightened copy
  • preserved {job.billing_contact_first} {job.genera...
Compare with the old version
Before
Hi {job.billing_contact_first},

Please find the invoice attached {job.generated_job_id} for {job.total_price}, you can view and pay your invoice online here: {document} 

Please don't hesitate to contact our office on {location.phone_1} if you have any enquiries. 

It has been a pleasure in doing business and we look forward to working with you in the future.

Kind Regards,
Word-by-word
Hi {job.billing_contact_first}, Please find theyour invoice attached  - Job {job.generated_job_id} for {job.total_price},{job.total_price}. youYou can view and pay your invoice online here: {document}  Please Any don'tquestions, hesitatejust to contactgive our office a call on {location.phone_1} if1300 you677 have752 anyand enquiries.  Itwe'll hasbe happy to help. It's been a pleasure inworking doingwith businessyou, and we look forward to workinghelping withagain you indown the future.track. KindThanks, Mr Regards,Splash Plumbing
34

Standard Quote Template

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What changed
  • Replaced {location.phone_1} with 1300 677 752
  • fixed dangling 'Kind Regards,'
  • tightened stiff phrasing
  • preserved accept-quote link, {vendor.name} {vendo...
Compare with the old version
Before
Dear {job.contact_first},

Thank you for the opportunity, we are pleased to provide you with the following quotation.

We trust this quote will meet your approval.

To accept this quote, please click on the button below:

Accept quote & book

Should you have any questions, please do not hesitate to contact us by phone on {location.phone_1} or by email at {vendor.email}.

We look forward to hearing from you.

Kind Regards,
Word-by-word
Dear {job.contact_first}, Thank youThanks for the opportunity,opportunity we- arewe're pleased to provide you with the following quotation. Wequote, trustand thiswe quotehope willit meetmeets your approval. To accept thisand quote,book, pleasejust click on the button below: Accept quote & book Should you haveGot any questions,questions? pleaseGive dous nota hesitatecall on 1300 677 752 or email {vendor.email} - we're happy to contacthelp. Thanks, Mr usSplash by phone on {location.phone_1} or by email at {vendor.email}. We look forward to hearing from you. Kind Regards,Plumbing
35

Thank You for Your Trust and Payment

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What changed
  • Fixed broken 'Dear ***,' -> {job.billing_contact_...
  • completed the cut-off final sentence
  • trimmed corporate padding ('endeavors', 'refining...
  • kept the Google review ask
Compare with the old version
Before
Dear ***,

I hope this email finds you well. On behalf of the team at Mr Splash Plumbing, I would like to extend our sincerest gratitude for your recent payment and for trusting our services.

We are thrilled to have had the opportunity to work with you and are delighted to see that our efforts have met your expectations. Your satisfaction is our utmost priority, and we are committed to delivering high-quality service solutions that align with your unique needs.

With your recent payment, we can now consider invoice #***** as fully settled. 

We value your feedback on Google and would be grateful if you could spare a few moments to share your experience with us. Your insights and suggestions will assist us in refining our services and serving you even better in the future.

Once again, thank you for choosing Mr Splash Plumbing Pty Ltd. We look forward to any future opportunities to collaborate with you and contribute to the success of your endeavors.

Should you have any questions, require further assistance, or wish to discuss any future projects, please don't hesitate to contact us. We are always here to help.

Warm regards,

Mr Splash Plumbing Pty Ltd

You can view and pay your invoice online here: {document}
Word-by-word
DearHi ***,{job.billing_contact_first}, IJust hopea thisquick emailnote finds you well. On behalf offrom the team at Mr Splash Plumbing, I would likePlumbing to extendsay ourthank sincerest gratitudeyou for your recent payment - and for trusting ourus services. We are thrilled to have hadwith the opportunityjob. Invoice to work with you and are delighted to see that our efforts have met your expectations. Your satisfaction{job.invoice_no} is our utmost priority, and we are committed to delivering high-quality service solutions that align with your unique needs. With your recent payment, we can now consider invoice #***** as fully settled.  We valueIt yourwas feedbacka onpleasure working with you. If you've got a spare moment, we'd genuinely love a quick Google andreview would- beit gratefulhelps ifus you could spareout a few moments to share your experience with us. Your insightslot and suggestionshelps willother assistlocals usfind inus. Thanks refining our services and serving you even better in the future. Once again, thank youagain for choosing Mr Splash PlumbingPlumbing. PtyWe're Ltd.here We look forward to any future opportunities to collaborate withwhenever you and contribute to the success of your endeavors. Should you have any questions, require further assistance, or wish to discuss any future projects, please don't hesitate to contactneed us. We are always here to help. Warm regards, Mr Splash Plumbing Pty Ltd You can view and pay your invoice online here: {document}
36

Booking Confirmation MELB

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What changed
  • REMOVED banned '$0* call out fee' claim entirely
  • DELETED old number (03) 91 169 099 -> 1300 677 752
  • replaced broken 'MONDAY...FRIDAY the / /2024' pla...
  • removed curly apostrophes
!
Your call
Owner: this MELB template carried the retired '$0* call out fee' claim (now removed) and a Melbourne number. Confirm you want to keep a separate MELB template at all, or retire it since the brand number is now Sydney-wide 1300 677 752.
Compare with the old version
Before
Dear {job.contact_first},

Thank you for booking with Mr Splash Plumbing.

Your appointment has been confirmed for MONDAY, TUESDAY, WEDNESDAY, THURSDAY, FRIDAY the  / /2024 .

Our technician will provide you with a courtesy call 20 minutes prior to arriving.

As mentioned, we have a $0* call out fee to have the technician attend site. Once he has conducted a visual inspection, he will provide you with a fixed price quote for the works required.

We would like to advise we are a COD company and will require payment on completion of the works, this can be made via cash, EFTPOS and/or electronic transfer (EFT). 

Please don’t hesitate to contact us on (03) 91 169 099 if you have any enquiries.

We look forward to doing business with you and hope you have a great day.

Kind regards,
Word-by-word
Dear Hi {job.contact_first}, Thank youThanks for booking with Mr Splash Plumbing.Plumbing - you're all set. Your appointment has beenis confirmed for MONDAY,[MANUAL: TUESDAY,appointment WEDNESDAY,day THURSDAY,and FRIDAY the  / /2024 . date]. Our technician will providemessage you withwhen ahe's courtesyon callhis 20 minutes prior to arriving. As mentioned, we have a $0* call out fee to have the technician attend site.way. Once hehe's has conducteddone a visual inspection,inspection heon willsite, providehe'll give you withan aupfront fixed pricefixed-price quote for the works required. WeJust woulda likenote tothat advise we arewe're a COD companycompany, and will requireso payment is due on completion of the works, this can be made via- cash, EFTPOS and/oror electronic transfer (EFT).  Please(EFT) don’tall hesitatework. Any toquestions, contactgive us a call on (03)1300 91677 169752. Mr 099Splash if you have any enquiries. We look forward to doing business with you and hope you have a great day. Kind regards,Plumbing
37

Overdue Payment Template

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What changed
  • Same protective tone rewrite
  • replaced [invoice due date] with [MANUAL: due date]
  • added 1300 677 752
  • added sign-off
!
Your call
Duplicate of 'Payment Demand Template'. Owner may want only one. Confirm debt-collection tone.
Compare with the old version
Before
Hi {job.company_name}, I hope you're well. We have yet to receive payment for invoice number {job.invoice_no} for works completed, which was due on [invoice due date]. Please let us know when we can expect to receive payment, and don't hesitate to reach out if you have any questions or concerns.

You can view and pay your invoice online here: {document}
Word-by-word
Hi {job.company_name}, Just Iletting hopeyou you're well. We have yet to receive payment forknow invoice number {job.invoice_no} for workswork completed,we whichcompleted is still outstanding - it was due on [invoice[MANUAL: due date]. Could Pleaseyou let us know when we can expect topayment? receive payment, and don't hesitate to reach out ifIf you have any questions orabout concerns.the invoice, give us a call on 1300 677 752 and we'll help you out. You can view and pay your invoice online here: {document} Thanks, Mr Splash Plumbing
38

Payment Demand Template

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What changed
  • Softened to protective/professional tone (no lega...
  • replaced [invoice due date] with [MANUAL: due dat...
  • added 1300 677 752
  • fixed sign-off (was none)
!
Your call
Duplicate of 'Overdue Payment Template' (same source text) - owner may want to retire one. Confirm debt-collection tone.
Compare with the old version
Before
Hi {job.company_name}, I hope you're well. We have yet to receive payment for invoice number {job.invoice_no} for works completed, which was due on [invoice due date]. Please let us know when we can expect to receive payment, and don't hesitate to reach out if you have any questions or concerns.

You can view and pay your invoice online here: {document}
Word-by-word
Hi {job.company_name}, Just Ia hopeheads you'reup well. We have yet to receive payment forthat invoice number {job.invoice_no} for workswork completed,we whichcompleted is still showing as unpaid on our end. It was due on [invoice[MANUAL: due date]. Could Pleaseyou let us know when we can expect topayment? receiveIf payment,there's anything you need from us, or a query on the invoice, just give us a call on 1300 677 752 and don'twe'll hesitatesort toit reach out if you have any questions or concerns.out. You can view and pay your invoice online here: {document} Thanks, Mr Splash Plumbing
39

Quote Response Template

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What changed
  • Replaced '15 years' with 'family-owned since 2010'
  • swapped vague '5-star reviews' for verified 4.9 /...
  • removed dead 2022 bathroom-reno link and old phon...
  • fixed {calculation.current_user_fullname} escalat...
Compare with the old version
Before
Dear {job.contact_first},

Thank you for your inquiry, we are pleased to provide you with the following quotation.

With hundreds of 5-star reviews & over 15 years in Plumbing & Home Improvements, we are the right choice Plumbing Company. New: 2022 Bathroom Renovations Learn More Our Customers & Testimonials
Total cost: {job.total_price}

Please contact {calculation.current_user_fullname} if you have any questions regarding this Quotation, if you could like to proceed with the esitmate please reply or call us on 02 8093 5457. Need to view our work? 

Check out our recent Instagram board, 
Our Instagram Page
Word-by-word
Dear {job.contact_first}, Thank youThanks for yourreaching inquiry,out we- arewe're pleased to provideput you withtogether the following quotation.quote for you. WithMr hundredsSplash ofPlumbing 5-starhas reviewsbeen &family-owned oversince 152010, yearswith a 4.9 star rating from 1,200+ reviews. Fully licensed (#306457C) and insured, so you're in Plumbingsafe & Home Improvements, we are the right choice Plumbing Company. New: 2022 Bathroom Renovations Learn More Our Customers & Testimonials hands. Total cost: {job.total_price} PleaseIf contactyou'd {calculation.current_user_fullname}like ifto yougo haveahead, or you've got any questions regardingabout the quote, just reply to this Quotation, if you could like to proceed with the esitmate please replyemail or call us on 021300 8093677 5457. Need752. Want to view our work?  Check outsee our recent Instagramwork? board,  OurTake a look at our Instagram Pagepage. Thanks, Mr Splash Plumbing
40

Standard Work Order Template

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What changed
  • Replaced {vendor.name} with 'Mr Splash Plumbing'...
  • removed {calculation.current_user_fullname} (not...
  • tidied subject
  • warmer, direct tone
!
Your call
Dropped {calculation.current_user_fullname} (not a permitted merge field). Confirm office is fine with 'give us a call on 1300 677 752' instead of naming the current user.
Compare with the old version
Before
Hi {job.billing_contact_first},

Please find a copy of your {vendor.name} Work Order in regards to Job #{job.generated_job_id} attached.

If you have any queries or are unable to open the work order, please contact {calculation.current_user_fullname} on {location.phone_1}.
Word-by-word
Hi {job.billing_contact_first}, Please find a copy of your {vendor.name}Mr WorkSplash OrderPlumbing inwork regardsorder tofor Job #{job.generated_job_id} attached. IfAny questions, or if you have any queries or are unable tocan't open the work order, pleasejust contactgive {calculation.current_user_fullname}us a call on {location.phone_1}.1300 677 752 and we'll sort it out. Mr Splash Plumbing
37 templates reviewed · brand line 1300 677 752 · every text kept to a single message · nothing live until you say go