01
Internal training library
The Mr Splash Way
The Mr Splash operating system — Books 1 to 10 plus the Sales Day-One booklet. Read every manual online below; admins and owners can edit them in place, with every change tracked.
Ready to train from.
A small number of specifics are marked [Confirm] inside the manuals — check those with the office manager until they're locked in.
A small number of specifics are marked [Confirm] inside the manuals — check those with the office manager until they're locked in.
Read & edit online
Everyone can read. Admins and owners see an Edit this manual button — every save records who changed what, with a full history and diffs on each page.
Open
02
Customer Experience Manual
Everyone customer-facing03
Dispatch Manual
Dispatch · Office team04
ServiceM8 Playbook
Office · Dispatch · Field05
Administration Manual
Administration · Management06
Sales Manual
Sales · Follow-up rotation6a
Sales Day-One Quick Start
New sales hires07
Plumber Field Manual
Plumbers in the vans08
Apprentice Training Manual
Apprentices · Supervisors09
Management Manual
Office manager10
Marketing Manual
Marketing · ManagementPhase 1 manuals
Downloads require your active SplashLeads session.
01
Office Operations Manual
The daily office rhythm, ownership, handovers, records, and controls.
Office team · Management02
Customer Experience Manual
Consistent communication from first enquiry through follow-up and review.
Office team · Field team03
Dispatch Manual
Booking, prioritisation, scheduling, allocation, and job-day coordination.
Dispatch · Office team04
ServiceM8 Playbook
The operational spine for jobs, statuses, quotes, photos, forms, and automation.
Office · Dispatch · Field team05
Administration Manual
Finance administration, payroll inputs, suppliers, compliance, fleet, and records.
Administration · Management